Support
Answers to the questions merchants ask most, plus a direct line to the Neurovia Systems Inc team.
Email support
contact@accessneurovia.com. Include your store domain and, if relevant, the bar name.
Run the diagnostic
The Integration page checks your store key, live status, active bars and public endpoint in one click.
Frequently asked questions
Understanding the diagnostic checks
Each check on the Integration page maps to one thing that can block a bar from rendering:
- Store key recognised
- The key in your script tag resolves to a store on your account. A failure means the snippet was copied incorrectly or from another account.
- Store marked live
- The public endpoint only serves bars for stores that are live. An inactive store returns an empty list, so nothing renders.
- Active bars available
- At least one bar has its toggle on. Zero active bars is the most common cause of a silent install.
- Public endpoint reachable
- Our bar-serving endpoint responded. If this ever fails, your storefront is unaffected and the bar simply does not appear.
Still stuck?
Email contact@accessneurovia.com with your store domain, the bar name, and a link to a page where the bar should appear. Screenshots of your browser console help us diagnose install issues quickly.